IQV Servicing is a premier Servicing Organization that specializes in helping banks and state-licensed lenders with loan application and origination support, customer care, first and third-party collections, document verification and much more.
Our team of professionals across the organization have a set of operating principles that drive what we do every day:
Our focus on efficiency and effectiveness drives top line ROI for our Clients.
Columbus, Ohio
Dallas, Texas
Wichita, Kansas
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Robert has over twenty years of Executive Management experience in the consumer lending space with servicing oversight in retail collections, subprime loss mitigation, BPO servicing/consulting, and contact center management. Robert grew up on the east coast before finishing school and moving to Texas in the early 90’s to begin his career in the Financial Services industry. As a 20-year member of the ACA, his education focused on serving the subprime and underbanked keeping him on the forefront of technology in a fast-moving Fintech environment.
Heather is a seasoned collections strategist with over fourteen years of leadership experience, distinguished by her consistent delivery of financial objectives and the development of effective collection strategies. Her expertise encompasses driving team performance, leveraging data analytics, and ensuring compliance with industry regulations. Heather is renowned for her ability to craft and implement robust collection processes that result in high recovery rates and sustained financial improvements. Her collaborative leadership style and ethical approach to collections have consistently maximized recoveries and minimized losses.