Privacy Policy

IQV Servicing, LLC (“IQVS”) is committed to protecting your privacy. You can visit most pages on (the “Site”) without providing any information about yourself. However, we sometimes require information in order to provide the services that you request, and so the following privacy statement explains collection, dissemination and use of your personal data in those situations. This information may be expanded or updated as we change or develop our site. For this reason, we recommend that you review this policy from time to time to see if anything has changed. Your continued use of our Site signifies your acceptance of the Privacy Policy. This Privacy Policy does not apply to information collected by our constituent companies, affiliates, other websites or online services.

Information IQVS Collects

IQVS collects information on our users by your voluntary submissions and through cookie technology. Methods we use to collect information include:

Device Information – We may collect information concerning your computer and other devices used to access the website or our Site. For example, we may collect your hardware model, IP address, other unique device identifiers, operating system version, and browser type and settings of the device you use to access our services.

Usage Information – We also may collect information about the Site you use, your interactions with content offered through the websites, and other online activity. For example, we may collect information about how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they click on. We collect this information, in part, through the use of technologies such as cookies, which are discussed in detail below.

How We Use Information

The information IQVS collects is used in a variety of ways: for internal review; to improve the content of the site, thus making your user experience more valuable; to notify you about updates; to provide you information you have requested; and to let you know about our products and services.

By using our Site, you consent to the collection and use of the information described in this Privacy Policy by IQVS.

To Provide and Manage the Site and You Requests. This includes, for example, processing your information requests and delivering, analyzing, and improving our Site(s) and other services we provide.

To Contact You. We may use your personal information to respond to questions that you may submit to us via the Site or to communicate with you about our services, such as emailing business proposals, press releases or company announcements. You may opt out of receiving email messages from us by following the instructions contained in those email messages.

To Better Understand Our Users. We may use information we gather to determine which areas of the Site, constituent companies, affiliates and their services are most frequently visited to understand how to enhance the services provided.

To Protect the Rights of the Services and Others. We may use your personal information as we believe is necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of the IQVS, its constituent companies, affiliates, employees or agents, or other users and to comply with applicable law.

Consent. We may otherwise use your information with your consent or at your direction.

Sharing of Information

Except for the limited situations discussed in this Privacy Policy, we will not share your personal information with third parties. Below are the categories and purpose of how we share your personal information:

Affiliates and Constituent Companies. We may disclose information within our family of affiliated and constituent companies on a need to know basis, solely as needed to process your questions or respond to your requests. If you contact our affiliates through this Site, we may need to disclose your information to one or more affiliates. In that case, our affiliates have their own privacy policies, which govern their use of your information. If you have asked for affiliate information, we encourage you to familiarize yourself with the applicable affiliate privacy policy on the affiliate’s site.

Service Providers. We rely on third parties to perform a variety of services for us. A third party service provider hosts and operates this website on our behalf. That provider collects and maintains your personal information for us and shares it with us. Other services by third parties include webcasting, communications via email and postal mail and providing data analysis. We may also need to provide your personal information to other businesses that provide these types of services for us.

Other Parties When Required by Law or As Necessary to Protect Our Services. We reserve the right to disclose your information in cases when we have reason to believe that it is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with our rights or property or those of our visitors or others. We also reserve the right to disclose your information when we believe in good faith that the law requires it or when doing so is necessary to respond to a government request.

Other Parties in Connection With a Corporate Transaction. We reserve the right to transfer any information we have about you in the event that we sell or transfer all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition, or in connection with a bankruptcy reorganization.

Otherwise With Your Consent or At Your Direction. In addition to the sharing described in this Privacy Policy, we may disclose information about you with third parties whenever you consent to or direct such sharing.

We also may disclose other information with third parties in a manner that does not identify particular visitors, including, for example, aggregate information about how the Site and interactions with it are used.


When requesting information, you may be asked to provide your e-mail address. By providing your e-mail address, you are agreeing that IQVS can send you important information about our products or services, including announcements of new releases. If you do not wish to receive e-mail information from IQVS, please let us know by e-mailing us at:

Online Tracking

We and third parties that provide content or functionality on our Site may use cookies and similar tracking technologies to facilitate administration and navigation on the Site, to better understand and improve the Site and our services, and to provide you with a customized online experience.


Cookies are small text files a website uses to recognize repeat users, facilitate the user’s ongoing access to the website and facilitate the use of the website. “Cookies” also allow a site to track IQVS behavior and compile information that will allow IQVS to improve content. This information is anonymous and we use this information only internally- we never give away information about our users.

Social Media Guidelines

IQVS encourages dialogue about its products, services, and initiatives. We welcome your thoughts and we’ll do our best to reply to your comments, but we won’t be able to reply to issues through Facebook, Twitter, LinkedIn, or Instagram. Please do not submit any confidential or financial information to IQVS via social networks. Your messages and posts on social networks are not always private and so you should only include information that you are comfortable sharing publicly. If you have a question about your account, please call the appropriate number listed on our contact page.

We won’t respond to off-topic comments and replies. While IQVS appreciates the exchange of ideas, postings should follow basic rules of decorum and common sense, they should not be obscene, fraudulent, offensive or endorse or encourage criminal activity.

Facebook, Twitter, LinkedIn, Instagram, and Youtube are not owned by, or affiliated with, IQVS and because of this, IQVS cannot control how information you post on these sites is used. Please follow the Facebook, Twitter, LinkedIn, Instagram, or Youtube links for information on their respective privacy, security or other policies.

While IQVS encourages dialogue on social networks, the fact that information is posted on social media does not mean IQVS agrees with or endorses the content posted by others or ensures that it is accurate or complete. Nothing on this or any Facebook, Twitter, LinkedIn, Instagram, and Youtube page creates any agreement, endorsement, representation, or contract by IQVS.

Media Policy

IQVS is the owner of all content, copyrighted materials, (including all images and photographs) and trademarks. All ownership rights in these materials will remain with IQVS.


We have adopted physical, technical, and administrative safeguards to help protect the information we collect online. Unfortunately, no data transmission over the Internet can be guaranteed to be completely secure. As a result, although we strive to protect your personal information and privacy, we cannot guarantee the security of any information you provide to us. We are not responsible for the theft, destruction, or inadvertent disclosure of your personal information.

Other Important Information

Children’s Privacy. We do not knowingly collect any personal information from children under the age of 13 without parental consent, unless permitted by law. If we learn that a child under the age of 13 has provided us with personal information, we will delete it in accordance with applicable law.

Consent to Electronic Communications

To the fullest extent permitted by law, this Agreement, periodic statements, notices and other communications (collectively, “Communications”) from us to you regarding your account with us may be provided to you electronically, and you consent and agree to receive those communications in an electronic form. Electronic communications may be posted on the pages within our Site and/or delivered to your email address(es) associated with your account. You may print a paper copy of or download any electronic communication and retain it for your records. All communications in electronic format will be considered to be “in writing,” and to have been received no later than five (5) business days after posting or dissemination, whether or not you have received or retrieved the communication. We reserve the right to provide communications in paper format.

Updates to This Privacy Policy

As our Site evolves over time or our data handling policies change, we will update this Privacy Policy. Any changes to the Privacy Policy will become effective when the updated policy is posted on this Site. This privacy policy will be governed by the laws of the United States and the state of Ohio.

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